Facial88 Privacy Policy

1 Overview

Facial88 is an online gaming and sports betting platform serving players in Bangladesh. When you use facial88 — whether you are browsing the site, registering an account, making a deposit, or placing a bet — certain personal data is collected and processed. This is necessary to operate the platform, verify your identity, process payments, and comply with applicable regulations.

Facial88 takes data privacy seriously. We do not sell your personal information to third parties for marketing purposes. We do not share your data with anyone who does not need it to provide the facial88 service. We store your data securely and only for as long as necessary. This policy explains all of that in detail so you know exactly where you stand.

The facial88 platform is operated by the facial88 team. If you have any questions about this privacy policy or how your data is handled, you can contact us at [email protected] at any time.

2 Data We Collect

Facial88 collects the following categories of personal data from players:

Facial88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes — for example, if you request self-exclusion and provide context about your situation.

3 How We Collect Your Data

Facial88 collects personal data through the following methods:

• Direct input: Information you provide when registering your facial88 account, completing identity verification, making a deposit or withdrawal, or contacting the support team.
• Automated collection: Technical and usage data collected automatically when you visit the facial88 website or use the app — including IP address, device information, and session activity — via cookies and server logs.
• Third-party sources: Identity verification providers may return confirmation data to facial88 after checking your documents. Payment processors confirm transaction status. These sources only provide data necessary to complete the specific process.

4 Why We Use Your Data

Facial88 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific reasons we process your data are:

• Account management: To create and maintain your facial88 account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Legal compliance: To meet anti-money laundering (AML) obligations, age verification requirements, and any other regulatory requirements applicable to the facial88 platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, and to apply self-exclusion or deposit limits when requested.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of support provided.
• Platform improvement: To analyse usage patterns and technical performance so the facial88 platform can be improved over time.
• Fraud prevention: To detect and prevent fraudulent activity, duplicate accounts, and abuse of the bonus system.
• Communications: To send you account-related notifications, transaction confirmations, and — where you have opted in — promotional offers from facial88.

Facial88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If a decision about your account is made based on data analysis — for example, a fraud flag — a member of the facial88 team will review the case before any action is taken.

5 Data Sharing

Facial88 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are responsible for data they hold independently.
• Identity verification providers: When you submit verification documents, they are processed by a third-party verification service. This provider only receives the data needed to confirm your identity and returns a pass or fail result to facial88.
• Technology providers: Hosting, analytics, and platform infrastructure providers may process technical data as part of delivering the facial88 service. These providers are contractually bound to handle data securely and only for the purposes facial88 specifies.
• Regulatory and legal authorities: Facial88 will disclose personal data to law enforcement, regulators, or other authorities when required to do so by law, or when necessary to protect the rights and safety of facial88 players and staff.

6 Cookies and Tracking

The facial88 website uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential or security cookies will affect your ability to use the facial88 platform normally. Facial88 does not use third-party advertising cookies or tracking pixels for ad targeting.

7 Data Retention

Facial88 retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, facial88 deletes or anonymises it securely. You may request early deletion of certain data — see the Your Rights section below for details on how to do this.

8 Data Security

Facial88 implements technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the facial88 platform.
• Encrypted storage for sensitive data including identity documents and financial information.
• Access controls that limit which facial88 team members can view player data, based on their role and need.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.

While facial88 takes data security seriously and applies industry-standard protections, no online platform can guarantee absolute security. If you believe your facial88 account has been compromised, contact the support team immediately so the account can be secured.

9 Your Rights

As a facial88 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the facial88 support team at [email protected].

• Right of access: You can request a copy of the personal data facial88 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected.
• Right to deletion: You can request that facial88 delete your personal data. Note that some data must be retained for legal and regulatory reasons even after an account is closed, so not all deletion requests can be fulfilled in full.
• Right to restrict processing: You can ask facial88 to limit how your data is used in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where facial88 processes your data based on your consent — for example, for marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to opt out of marketing: You can unsubscribe from facial88 promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting support.

Facial88 will respond to data rights requests within a reasonable timeframe. In most cases, requests are handled within 30 days. If a request is complex or involves a large volume of data, facial88 will notify you if additional time is needed.

10 Minors

The facial88 platform is strictly for adults aged 18 and over. Facial88 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a facial88 account or provided personal data to the platform, contact the support team immediately at [email protected]. Facial88 will investigate and, if confirmed, close the account and delete the associated data promptly.

Facial88 uses age verification as part of the registration and identity verification process to prevent minors from accessing the platform. If age verification cannot be completed satisfactorily, the account will not be approved.

11 Policy Changes

Facial88 may update this privacy policy from time to time to reflect changes in the platform, applicable regulations, or data handling practices. When material changes are made, facial88 will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised effective date.

We encourage you to review this privacy policy periodically. Continued use of the facial88 platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how facial88 handles your personal information, the support team is available 24 hours a day, 7 days a week.